If you're in danger right now, call your local emergency number (911 in the US, 999 in the UK, 112 in the EU). In the US you can call or text 988. In the UK and Ireland, call Samaritans on 116 123. Anywhere else, findahelpline.com lists free lines.
chatbrat.ai characters are AI, not people, and they can't replace a counselor or a crisis line. This page explains how we watch for suicide and self-harm signals in chats and what we do when we find one.
How we detect it
- In your browser, in signed-in character chats. Before your message sends, and again when a character replies, we check the text for direct and indirect suicide and self-harm phrases (for example "I want to die"). When a message frames it as fiction ("my character wants to die"), we lower the confidence, but we can still show resources.
- On our servers, in character chats and game chats. Your message passes our safety rules and an automated moderation classifier before a character sees it.
What happens next
- Crisis resources appear. In signed-in character chats, a panel titled "You matter. Help is available." shows free, confidential 24/7 lines for your country. We have local lines for the US, UK, Ireland, Australia, Canada, New Zealand, Germany, France, Italy, Spain, the Netherlands, Belgium, Japan and India, and an international list for everywhere else. Your message still sends unless step 2 or 3 applies.
- The character steps out of the story. In character chats, signed in or not, if your message asks for self-harm methods, describes an attempt in progress, or is flagged for self-harm by our moderation classifier, the message doesn't reach the character. Instead you get a reviewed, fixed reply that pauses the story, lists 988, 116 123 and findahelpline.com, and says you can talk about it or go back to the story when you're ready.
- Games use a simpler block. In game chats, the same messages are refused instead, and you see a short message asking you to reach out to a crisis line, with 988 (US) and 116 123. Games don't show the panel from step 1.
What we don't do
- We don't contact emergency services, family or anyone else on your behalf.
- We don't run a crisis service. The lines we list are independent and free.
What we record
When a character steps out of the story with crisis resources, we save that reply in the chat and record an event noting that it happened and which check triggered it. Game blocks are not recorded this way. Our transparency report covers moderation more broadly. How we store chats is in the Privacy Policy.
Who this is for
chatbrat.ai is for adults 18 and over. Characters may still talk about dark themes in fiction. The full protocol applies to character chats, fiction or not, because we would rather show resources once too often than miss someone who needs them. Games use the simpler block in step 3.
Questions or concerns
If a character said something harmful, use the flag on that message or email safety@chatbrat.ai. More on how we keep chats safe is in the Safety Center.